Receptionist/Customer Service Representative
Zephyrhills, FL Zephyrhills, FL Full-time Full-time $13 - $15 an hour $13 - $15 an hour 6 days ago 6 days ago 6 days ago Are you seeking a position that challenges & excites you? Here at Professional Hair Labs, we are looking for a customer-oriented service representative who is motivated, enthusiastic, outgoing, and personable to join our close knit team.
As our Front Desk Receptionist/Customer Service Representative you will be the face of the company.
You will handle inbound calls, assist customer with any queries and orders, direct calls to specific departments, greet all visitors, as well as assist the current team with projects when requested.
The main goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Manage large amounts of incoming calls Take phone orders and assist customers with any queries Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Take the extra mile to engage customers Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type:
Full-time Salary:
$13.
00 - $15.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Zephyrhills, FL:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Administrative Assistants & Receptionists:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As our Front Desk Receptionist/Customer Service Representative you will be the face of the company.
You will handle inbound calls, assist customer with any queries and orders, direct calls to specific departments, greet all visitors, as well as assist the current team with projects when requested.
The main goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Manage large amounts of incoming calls Take phone orders and assist customers with any queries Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Take the extra mile to engage customers Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type:
Full-time Salary:
$13.
00 - $15.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Zephyrhills, FL:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Administrative Assistants & Receptionists:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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