Customer Service Representative - Utility Billing
Zephyrhills, FL Zephyrhills, FL Full-time Full-time $13.
96 - $19.
22 an hour $13.
96 - $19.
22 an hour 23 hours ago 23 hours ago 23 hours ago City of Zephyrhills, Florida JOB DESCRIPTION To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions herein described.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description just as though they were actually written out in this job description.
Customer Service Representative Department:
Finance/Utility Billing Pay Grade:
Z-10 FLSA Status:
Non-Exempt JOB SUMMARY Performs routine clerical duties, utility collections and provides recordkeeping and customer service functions for the City and its customers.
This position is under the general supervision of the Staff Accountant.
Work is evaluated verbally through performance and annual evaluations.
ESSENTIAL JOB FUNCTIONS Provide primary phone and customer service assistance to the public in matters involving utilities.
Assist visitors to City Hall by locating and distributing materials, providing direction, and answering questions.
Process orders for water meters, water turn on-'s and turn-off's.
Give general information about the City's water system to the public.
Work with third party regarding citizen's utility account.
Receive and process payments and receipts; balance register daily.
Process payments received by mail and in the drop box.
Receive complaints concerning weeding, mowing, street repairs, garbage pickup, etc.
over the phone and in person from customers; forward to the appropriate department for resolution.
Complete forms and forward copies to the appropriate parties.
Run delinquent account reports and notices.
Fill out work orders for turn offs due to non-payment of bills and submit for approval.
Open and distribute mail daily.
Scanning and filing duties when required.
Enter data in system for utility billings; run complete billing cycles.
Track and process NSF checks.
Perform other related work as required or assigned.
QUALIFICATIONS Education and
Experience:
High school diploma or GED.
Knowledge of utility billing procedures and utility collections preferred.
Licenses or Certifications:
Possess and maintain a valid State of Florida Class E driver license.
Knowledge, Skills and Abilities:
Must have knowledge of modern office practices and procedures.
Possess skills to operate computer, typewriter, calculator and any other office machines available in the work environment.
Must have demonstrated skills in basic accounting, 10-key calculator and data entry.
Ability to hear and speak clearly both in person and on the telephone.
Ability to learn assigned clerical tasks readily and to adhere to prescribed routines.
Ability to handle multiple interruptions, prioritize work and maintain organization of documents.
Ability to work independently with minimal guidance, receive and respond well to direction and ability to work collaboratively with others in a team environment.
Strong written, verbal and interpersonal communication skills.
REQUIRED PHYSICAL, MENTAL AND INTERPERSONAL CAPABILITIES This position requires the following physical, mental and interpersonal capabilities:
Frequent sitting for sustained periods; occasional standing or walking.
Requires frequent use of senses including sight, hearing and speaking.
Frequent viewing of a computer terminal and/or extensive reading.
Substantial and repetitive movements of the wrist, hands and/or fingers.
Occasional lifting and carrying objects of moderate weight up to twenty (20) pounds.
Occasional bending/stooping, climbing, grasping, kneeling, pulling, pushing or reaching.
Must be trustworthy.
The City will provide reasonable accommodations to otherwise qualified individuals with a disability where required by, and in accordance with, applicable law.
Employees or job applicants who require a reasonable accommodation must request such accommodation by contacting the Human Resources Department.
WORK ENVIRONMENT Task involves constant inside work.
Task may require infrequent exposure to adverse environmental conditions.
Must be able to work under stressful conditions at times.
The City of Zephyrhills has the right to revise this job description at any time.
This description does not represent in any way a contract of employment.
Nothing in this job description should be construed to mean or imply that these are the only duties to be performed by the employee occupying this position.
Employees are being required to follow any other job-related instructions and to perform any other job-related duties requested by his or her supervisor.
Job Type:
Full-time Pay:
$13.
96 - $19.
22 per hour
Benefits:
Dental insurance Health insurance Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person Provide primary phone and customer service assistance to the public in matters involving utilities.
Assist visitors to City Hall by locating and distributing materials, providing direction, and answering questions.
Process orders for water meters, water turn on-'s and turn-off's.
Give general information about the City's water system to the public.
Work with third party regarding citizen's utility account.
Receive and process payments and receipts; balance register daily.
Process payments received by mail and in the drop box.
Receive complaints concerning weeding, mowing, street repairs, garbage pickup, etc.
over the phone and in person from customers; forward to the appropriate department for resolution.
Complete forms and forward copies to the appropriate parties.
Run delinquent account reports and notices.
Fill out work orders for turn offs due to non-payment of bills and submit for approval.
Open and distribute mail daily.
Scanning and filing duties when required.
Enter data in system for utility billings; run complete billing cycles.
Track and process NSF checks.
Perform other related work as required or assigned.
Possess and maintain a valid State of Florida Class E driver license.
Must have knowledge of modern office practices and procedures.
Possess skills to operate computer, typewriter, calculator and any other office machines available in the work environment.
Must have demonstrated skills in basic accounting, 10-key calculator and data entry.
Ability to hear and speak clearly both in person and on the telephone.
Ability to learn assigned clerical tasks readily and to adhere to prescribed routines.
Ability to handle multiple interruptions, prioritize work and maintain organization of documents.
Ability to work independently with minimal guidance, receive and respond well to direction and ability to work collaboratively with others in a team environment.
Strong written, verbal and interpersonal communication skills.
Frequent sitting for sustained periods; occasional standing or walking.
Requires frequent use of senses including sight, hearing and speaking.
Frequent viewing of a computer terminal and/or extensive reading.
Substantial and repetitive movements of the wrist, hands and/or fingers.
Occasional lifting and carrying objects of moderate weight up to twenty (20) pounds.
Occasional bending/stooping, climbing, grasping, kneeling, pulling, pushing or reaching.
Must be trustworthy.
Dental insurance Health insurance Vision insurance 8 hour shift Day shift Monday to Friday In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
96 - $19.
22 an hour $13.
96 - $19.
22 an hour 23 hours ago 23 hours ago 23 hours ago City of Zephyrhills, Florida JOB DESCRIPTION To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions herein described.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description just as though they were actually written out in this job description.
Customer Service Representative Department:
Finance/Utility Billing Pay Grade:
Z-10 FLSA Status:
Non-Exempt JOB SUMMARY Performs routine clerical duties, utility collections and provides recordkeeping and customer service functions for the City and its customers.
This position is under the general supervision of the Staff Accountant.
Work is evaluated verbally through performance and annual evaluations.
ESSENTIAL JOB FUNCTIONS Provide primary phone and customer service assistance to the public in matters involving utilities.
Assist visitors to City Hall by locating and distributing materials, providing direction, and answering questions.
Process orders for water meters, water turn on-'s and turn-off's.
Give general information about the City's water system to the public.
Work with third party regarding citizen's utility account.
Receive and process payments and receipts; balance register daily.
Process payments received by mail and in the drop box.
Receive complaints concerning weeding, mowing, street repairs, garbage pickup, etc.
over the phone and in person from customers; forward to the appropriate department for resolution.
Complete forms and forward copies to the appropriate parties.
Run delinquent account reports and notices.
Fill out work orders for turn offs due to non-payment of bills and submit for approval.
Open and distribute mail daily.
Scanning and filing duties when required.
Enter data in system for utility billings; run complete billing cycles.
Track and process NSF checks.
Perform other related work as required or assigned.
QUALIFICATIONS Education and
Experience:
High school diploma or GED.
Knowledge of utility billing procedures and utility collections preferred.
Licenses or Certifications:
Possess and maintain a valid State of Florida Class E driver license.
Knowledge, Skills and Abilities:
Must have knowledge of modern office practices and procedures.
Possess skills to operate computer, typewriter, calculator and any other office machines available in the work environment.
Must have demonstrated skills in basic accounting, 10-key calculator and data entry.
Ability to hear and speak clearly both in person and on the telephone.
Ability to learn assigned clerical tasks readily and to adhere to prescribed routines.
Ability to handle multiple interruptions, prioritize work and maintain organization of documents.
Ability to work independently with minimal guidance, receive and respond well to direction and ability to work collaboratively with others in a team environment.
Strong written, verbal and interpersonal communication skills.
REQUIRED PHYSICAL, MENTAL AND INTERPERSONAL CAPABILITIES This position requires the following physical, mental and interpersonal capabilities:
Frequent sitting for sustained periods; occasional standing or walking.
Requires frequent use of senses including sight, hearing and speaking.
Frequent viewing of a computer terminal and/or extensive reading.
Substantial and repetitive movements of the wrist, hands and/or fingers.
Occasional lifting and carrying objects of moderate weight up to twenty (20) pounds.
Occasional bending/stooping, climbing, grasping, kneeling, pulling, pushing or reaching.
Must be trustworthy.
The City will provide reasonable accommodations to otherwise qualified individuals with a disability where required by, and in accordance with, applicable law.
Employees or job applicants who require a reasonable accommodation must request such accommodation by contacting the Human Resources Department.
WORK ENVIRONMENT Task involves constant inside work.
Task may require infrequent exposure to adverse environmental conditions.
Must be able to work under stressful conditions at times.
The City of Zephyrhills has the right to revise this job description at any time.
This description does not represent in any way a contract of employment.
Nothing in this job description should be construed to mean or imply that these are the only duties to be performed by the employee occupying this position.
Employees are being required to follow any other job-related instructions and to perform any other job-related duties requested by his or her supervisor.
Job Type:
Full-time Pay:
$13.
96 - $19.
22 per hour
Benefits:
Dental insurance Health insurance Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person Provide primary phone and customer service assistance to the public in matters involving utilities.
Assist visitors to City Hall by locating and distributing materials, providing direction, and answering questions.
Process orders for water meters, water turn on-'s and turn-off's.
Give general information about the City's water system to the public.
Work with third party regarding citizen's utility account.
Receive and process payments and receipts; balance register daily.
Process payments received by mail and in the drop box.
Receive complaints concerning weeding, mowing, street repairs, garbage pickup, etc.
over the phone and in person from customers; forward to the appropriate department for resolution.
Complete forms and forward copies to the appropriate parties.
Run delinquent account reports and notices.
Fill out work orders for turn offs due to non-payment of bills and submit for approval.
Open and distribute mail daily.
Scanning and filing duties when required.
Enter data in system for utility billings; run complete billing cycles.
Track and process NSF checks.
Perform other related work as required or assigned.
Possess and maintain a valid State of Florida Class E driver license.
Must have knowledge of modern office practices and procedures.
Possess skills to operate computer, typewriter, calculator and any other office machines available in the work environment.
Must have demonstrated skills in basic accounting, 10-key calculator and data entry.
Ability to hear and speak clearly both in person and on the telephone.
Ability to learn assigned clerical tasks readily and to adhere to prescribed routines.
Ability to handle multiple interruptions, prioritize work and maintain organization of documents.
Ability to work independently with minimal guidance, receive and respond well to direction and ability to work collaboratively with others in a team environment.
Strong written, verbal and interpersonal communication skills.
Frequent sitting for sustained periods; occasional standing or walking.
Requires frequent use of senses including sight, hearing and speaking.
Frequent viewing of a computer terminal and/or extensive reading.
Substantial and repetitive movements of the wrist, hands and/or fingers.
Occasional lifting and carrying objects of moderate weight up to twenty (20) pounds.
Occasional bending/stooping, climbing, grasping, kneeling, pulling, pushing or reaching.
Must be trustworthy.
Dental insurance Health insurance Vision insurance 8 hour shift Day shift Monday to Friday In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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