Valsoft and Aspire Operating Group
We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America!The successful candidate will have at least 2
years previous experience in Hospitality Management or Supervision of Hotel Front Desk or Back-Office Environment experience!The Customer Support Representative will provide support for all InnQuest products, facilitating case management and solutions.
This position is crucial to high customer satisfaction among InnQuest clients.
A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail and chat.
InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK.
Our technology and services leadership, combined with hospitality expertise and global scale help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day! Hotel Management experience is essential for this position!Here is a little window into our company:
InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property.
InnQuest's popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide.
The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use.
roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.
com.
InnQuest's office is in Tampa, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia and South Africa.
The successful candidate can be based anywhere within commutable distance of our office in Tampa, Florida, working in a hybrid work model! What your day will look like:
Front-line technical supportAnswer inbound calls to support departmentRespond to incoming e-mails and chatsIdentifying issues defined by clientsIdentifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possibleLogging client issues and following up on unresolved issuesMonitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolutionEnsure efficient incident management, ensuring accurate communication to impacted groups and timely resolutionFacilitate root cause investigations and manage the implementation of corrective and preventative measuresLiaise with external technology vendors to coordinate changes and resolve issuesReview, execute, and verify production changes in strict accordance with procedures defined in change documentsTake an active role in planned technology events, i.
e.
business continuity tests, ensuring recovery procedures are accurate and completeLeverage tools and resources available within the company to simplify, automate, or eliminate inefficienciesParticipate in shift rotationAbout You:
At least 2
years in Hospitality management or supervision of hotel front desk or back-office environment experience is essential At least 1
years of experience in Technical support and strong troubleshooting skills is essential High level of knowledge of Windows operating systems and basic networking concepts Technical certification is a plus Understanding of hotel front desk and back-office operations Team playerAbility to pick up new concepts easily with an initiative to learn and is self-motivatedAbility to multi-task effectively while working on multiple projects and with multiple clientsAssertive and able to resolve client issues with tact and diplomacyExcellent communication skills required:
Verbally communicate clearlyWrite clearly with excellent grammar and spelling in a style appropriate for business communicationClarify problems or issuesGood listening skillsProfessional and courteousPositive attitudeMust be legally authorized to work in the United States is essential For further information about InnQuest Software, you can visit our websites at:
www.
innquest.
comWe thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
About the Company:
Valsoft and Aspire Operating Group.
Estimated Salary: $20 to $28 per hour based on qualifications.
years previous experience in Hospitality Management or Supervision of Hotel Front Desk or Back-Office Environment experience!The Customer Support Representative will provide support for all InnQuest products, facilitating case management and solutions.
This position is crucial to high customer satisfaction among InnQuest clients.
A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail and chat.
InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada and the UK.
Our technology and services leadership, combined with hospitality expertise and global scale help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day! Hotel Management experience is essential for this position!Here is a little window into our company:
InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property.
InnQuest's popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide.
The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use.
roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and Booking.
com.
InnQuest's office is in Tampa, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia and South Africa.
The successful candidate can be based anywhere within commutable distance of our office in Tampa, Florida, working in a hybrid work model! What your day will look like:
Front-line technical supportAnswer inbound calls to support departmentRespond to incoming e-mails and chatsIdentifying issues defined by clientsIdentifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possibleLogging client issues and following up on unresolved issuesMonitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolutionEnsure efficient incident management, ensuring accurate communication to impacted groups and timely resolutionFacilitate root cause investigations and manage the implementation of corrective and preventative measuresLiaise with external technology vendors to coordinate changes and resolve issuesReview, execute, and verify production changes in strict accordance with procedures defined in change documentsTake an active role in planned technology events, i.
e.
business continuity tests, ensuring recovery procedures are accurate and completeLeverage tools and resources available within the company to simplify, automate, or eliminate inefficienciesParticipate in shift rotationAbout You:
At least 2
years in Hospitality management or supervision of hotel front desk or back-office environment experience is essential At least 1
years of experience in Technical support and strong troubleshooting skills is essential High level of knowledge of Windows operating systems and basic networking concepts Technical certification is a plus Understanding of hotel front desk and back-office operations Team playerAbility to pick up new concepts easily with an initiative to learn and is self-motivatedAbility to multi-task effectively while working on multiple projects and with multiple clientsAssertive and able to resolve client issues with tact and diplomacyExcellent communication skills required:
Verbally communicate clearlyWrite clearly with excellent grammar and spelling in a style appropriate for business communicationClarify problems or issuesGood listening skillsProfessional and courteousPositive attitudeMust be legally authorized to work in the United States is essential For further information about InnQuest Software, you can visit our websites at:
www.
innquest.
comWe thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
About the Company:
Valsoft and Aspire Operating Group.
Estimated Salary: $20 to $28 per hour based on qualifications.
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