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3rd Shift Operations Analyst

Position Overview

The Operations Analyst is the primary source for the scheduling, monitoring, and support of all service bureau-based production jobs and related network systems.

Key Responsibilities

Specialize and develop expertise in proprietary applications (DataFuse, DMUtils)
Scheduling and monitoring of all off-hour batch jobs
Assist in proprietary software testing and QA as required
Provide out of hours support as required for production systems and job streams
Execute the installation, configuration, and testing of PC and server hardware, software, LAN networks, and operating and system management systems
Resolve end user hardware and software problems in a timely and accurate fashion
Produce reports highlighting faults, configuration, resource utilization, performance, maintenance and security
Work with external parties to ensure production support availability
Maintain system functionality by performing system monitoring and analysis and performance tuning
Configure networks to ensure smooth and reliable operation for fulfilling business objectives and processes
Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
Ensure network connectivity of all servers, workstations, fax machines, and other network appliances
Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
Participate in managing all network security solutions including antivirus and patch management
Perform server and security audits, and system backups and recovery

Qualifications

Associates degree - Bachelors degree is preferred
Basic understanding of database concepts - Oracle experience a plus
Ability to manage multiple detail-oriented tasks concurrently
Conceptual ability to visualize and document data flow throughout a multi-step process
Proven experience with network capacity planning, network security principles, and general network management best practices
Strong, hands-on technical knowledge of Windows network operating systems - Linux a plus
Excellent hardware troubleshooting experience
Knowledge of applicable data privacy practices and laws
Strong interpersonal, written, and oral communication skills
Able to conduct research into networking issues and products as required
Highly self motivated and directed, with keen attention to detail
Proven analytical and problem-solving abilities
Able to effectively prioritize tasks in a high-pressure environment
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

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