Customer Service Representative

Customer Service Representatives with a positive, winning attitude and a strong desire to be successful, come see why Market Technologies was nominated 5 times as The Best Place To Work in Tampa Bay!
We are Market Technologies, LLC, founded in 1979. We are the world's leading provider of Futures, Forex, and Stock Market trading software. Our office is located in Wesley Chapel FL, an easy commute from South Tampa and surrounding areas; only minutes from Interstate 75. We are looking for the cream of the crop to join our Customer Service Team.
You will be responsible for building high quality customer service relationships over the telephone with an emphasis on customer retention, product education and add-on selling of high-end, high tech financial software to individual traders worldwide. There is no cold calling involved and you don't need any financial industry experience, but you must possess 100% integrity.
We provide a comprehensive training and development program along with excellent benefits including:
A competitive base salary with upsell commissions and spiffs
Health, dental, long term disability and life insurance paid by the company
Free breakfast every Friday
Social events and trips throughout the year that include families
Birthday, anniversary, and special achievement celebrations
You will thrive with us if you are high energy, have the ability to ask probing questions and excel working in our very fast-paced environment. This is the place to take your career to the next level. Don't wait. Apply today! View our company website: www.TraderTech.com
Customer Service Representative (Technical Support/ Customer Service)
Candidate Prerequisites & Skills Required:
2 Years Customer Service/Support experience
High School Diploma or equivalent
Ability to work in the U.S. without sponsorship
Ability to troubleshoot technical issues and complete navigation with customers, guiding them through material and overcoming technical difficulties
Experience with multiple versions of Windows Operating System
Experience with MS Outlook, MS Word and MS Excel
Salesforce.com knowledge a plus but not required
Quick learner with ability to retain complex information
Ability to communicate complex ideas and issues in a clear and concise manner, both orally and in written form
Ability to direct conversations and be confident over the phone
Must have effective time management and multi-tasking skills to increase number of customers serviced efficiently
Progressive thinking, ability to ask probing questions to identify and troubleshoot customer issues
100% integrity, positive, persuasive, high energy winning attitude and team spirit
CAN DO Attitude

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