Front Desk Receptionist

Introduction


Hi, my name is Shawna Bray. I have lived in the Tampa Bay area for 24 years being originally from Sacramento, California. I have an amazing blended family having 3 daughters and 6 grandchildren of my own and my husband of 3 years having 5 children and 3 grandchildren. We have a big family! I learned good work ethics from my dad when I was young and know the value of them. I started washing peoples cars; knowing the chrome & windows were dried first; as well as mowing lawns to earn money. I helped my friends in 6th grade to go door to door to collect for the Jerry Lewis Muscular Dystrophy Telethon. I know how to be sensitive to those around me and be a great team player! I am enthusiastic as well as self motivating, taking initiative yet teachable. Problem solving, complaints, troubleshooting with IT issues, and organizing are all things I love to do. I love to help others succeed. 


Experience


Dr Melvyn Weinstock, DDS PhD PLC August 2000 – Present 


We have a fast paced practice seeing from 60 to 160 patients a day. We have three offices in which most all staff travels to and from located in Tampa, Largo and Sarasota, FL. My core responsibilities have been: insurance claims, accounts receivables, NSF Checks/States Attorneys Office, Collections, Staff meetings, Parties, Uniforms, Credentialing, Insurance claims & Pre Authorizations. Insurance Provider Relations, Deposits, End of Day Reconciliations, Staff Schedule, Meetings, Front office Supply Orders, Computer & Internet troubleshooting, After Hours Emergencies, All front office administration duties, Customer Complaints & Grievances. 85% of the claims and pre authorizations are under the MMA FL Medicaid.


 


Action Aluminum, Tampa, Florida - Oct 1992- Feb 2009


Answered phones, scheduled appointments, bookkeeping, accounts payable/receivable, customer service.


 


Publix — Sept 1997 - Feb 2001


Working at Publix taught me the meaning of great customer service. This led me to excel working in the Front Office Department and gaining experience in over seeing:  The Florida Lotto Machine and sales, cigarette orders, providing change to cashiers, cashing a variety of checks to include payroll checks, as well as process returns & exchanges. I also had the opportunity to oversee baggers, put together cart retrieval schedules for baggers, night walk throughs of the store, leveling shelves, working in the seafood department. When my manager asked me if I was interested in with Publix at that time, I knew they required many hours during the holidays which was not for me which led me to Dr Weinstock’s office.


Northside Christian Academy - Lutz, FL Jan 1994 - June 1997


Prepared daily materials and assignments, taught students Kindergarten age 4 Kindergarten A Beka Curriculum. Helped teach and lead musical programs, coordinated field trips, assembled memory books and presented to each child in my class at year end. Aided in the 4th-8th grade classrooms in the afternoons. 


Action Screen & Glass, Roseville, California — May 1985 - Oct 1992 


Answered phones, scheduled appointments, bookkeeping, accounts payable/receivable, customer service.


Security Pacific National Bank - Sacramento, Ca Jan 1983 - May 1985


Started working  here while in high school. First trained as a teller, then promoted to chief teller, then to customer service/new accounts rep. I loved working with the customers. We were a small personable bank with many regular customers in which we built a very good business relationships with.


 


McDonald’s - Sacramento, California -  July 1981 - Mar 1983


This was a great opportunity to experience customer service skills in a fast paced environment.


Regional Occupational Program (Through Foothill High School)


 *Security Pacific National Bank - Jan 1983 - May 1983


I started working here while in high school under the Regional Occupation Program. Denise Dunbar, my manager, hired me before the end of the school year. This was a great door opener. I loved working with the customers as well as the staff.


*Dr Douglas McCreary- Sacramento, California Sept 1982 - Dec 1982


It was at this office I fell in love working in a dental office. This training and experience was through the 'Regional Occupation Program' at my high school. I enjoyed this very much and work in a dental office today.


 


Homeschooling Mother


I home schooled my 3 children for many years until Junior High School. All three graduated high school, 2 with honors.


Education


Foothill High School  — High School Diploma June 1983


Special courses: Medical/Legal Secretary & Accounting


References


Melvyn Weinstock DDS PHD PLC  Cell: 727-647-3178


Kathi Hancock Cell: 813-833-6895


Krystal Willis Cell: 813-325-8059


 

  • ID#: 107394
  • Location: Zephyrhills, FL , 33544

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