Hotel Front Desk Agent

Reina FloresFloresreina4@gmail.com
Professional SummaryWorking as Customer service representative on all levels for several different locations, and areas of management.  My core responsibilities are both a Front Desk Receptionist as well as a Customer service agent. I audit all the prior days credit reports, folio’s of all registered Guest, and preparing all proper rates to all registered Lodgers.  I am in charge of providing services to all customers and providing direct support to all security assets, ensuring the safety and security for all of our Hotel Guest and employees.
Core QualificationsAdministrative Operations Multitasking Microsoft Office Suite Preparation and Organization Customer Service and Professionalism Diligence and LoyaltyEducationJob Core, Delaware Valley Callicoon, NYBusiness Administration 07/2006-03/2007Microsoft Certified application training to properly install and operate the entire Microsoft suite.  Specialized training with Excel spreadsheets, Word documentation, PowerPoint presentation, and Outlook email.Specialized in proper business reporting, budgeting procedures, basic accountant mathematical skills, and advanced keyboard and typing skills.Excellent Customer Service procedures dealing with proper phone procedures and intra personal skills.Proper planning, organization, staffing, and management skills that would put me in the leading forefront in a competitive field.
ExperienceFairfield Inn Marriott Camp Spring, MDFront Desk Agent           10/2015-10/2016Assist with Employee scheduling, maintenance of Housekeeping tasks and schedules, and achieving Customer satisfaction dealing with all problematic issues that may result in Customer dissatisfaction..Manage, train, and supervise, all employees on Company tactics, technique and procedures and dealing with Customer relations.  Proper Opera programming and maintenance to services all position duty requirements. Balance financial revenue income, run daily credit reports, and all other auditoria tasks that were not completed from prior shift auditors.Guest check ins and outs, special promotion qualifications, and special needs for long term stays







Roadway Inn             Andrews AFBFront Desk Coordinator                   08/2014- 10/2015Employee scheduling, maintenance of Housekeeping tasks and schedules.Maintain a 50 percent labor rate while keeping Company Average Daily Rates (ADR) at Company’s expected daily average.Manage, train, and supervise, all employees on Company tactics, technique and procedures and dealing with Customer relations.  Proper Choice Advantage programming and maintenance to services all position duty requirements. 
Quality Inn Camp Springs,MDFront Desk Coordinator                 04/2013-8/2014Guide groups with all room accommodations, special needs, requirements, and all tourist attractions in the Tampa Bay area. Attention to detail with Tampa Bay area events and specials.Guest check ins and outs, special promotion qualifications, and special needs for long term stays.Receive all guest payments and troubleshoot any payments issues whether from credit card companies or Customers, clear guest folio’s from daily check outs, and ensure all proper rates and Company policies are met.Properly organize and distribute all Company policy changes and ensuring all Employees understand what the management needs consists of.  Daily check list development for all Employees to follow and adequately conduct all daily tasks properly to secure all shift requirements.

  • ID#: 124523
  • Location: Zephyrhills, FL , 33544

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