Administration Assistant

Kelly Goetz

Wesley Chapel, FL 33543

 - (813) 385-8124

I would like to obtain a challenging position where I can contribute my years of experience as an enthusiastic and highly motivated team player.

Authorized to work in the US for any employer


Financial Care Representative


Tampa, FL


January 2013 to January 2016

-Answer financial service inbound calls in fast paced high volume call center 
-Resolve billing disputes any financial service questions 
-Using active listening and probing questions, establish or evaluate and modify payment arrangements  
-Collect payments on past due accounts and account credits 
-Meet productivity standards and build customer loyalty on every call 
Rewarded for exceeding expectations with National Call Quality scores 2013, 2014 and 2015.


Masters Wholesale Distribution 

Lakeland, FL


June 2010 to December 2012

-Create accounts for new vendors, send invoices, email correspondence and faxes for all departments. 
-Handle payments as well as collections on past due accounts 
-Perform any clerical duties necessary to efficiently support all departments. 
Employee of the Month- February 2011 to June 2011


Lake Gibson High School 

Lakeland, FL

1999 to 2002


10+ years of experience in : building relationships and establishing customer loyalty, MS Office, 5+ years in customer service/call center environment


  • ID#: 128703
  • Location: Zephyrhills, FL , 33543

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