Administration Assistant



Kelly Goetz



Wesley Chapel, FL 33543


 - (813) 385-8124



I would like to obtain a challenging position where I can contribute my years of experience as an enthusiastic and highly motivated team player.


Authorized to work in the US for any employer







WORK EXPERIENCE







Financial Care Representative


T-Mobile 
-

 
Tampa, FL


-

January 2013 to January 2016


-Answer financial service inbound calls in fast paced high volume call center 
-Resolve billing disputes any financial service questions 
-Using active listening and probing questions, establish or evaluate and modify payment arrangements  
-Collect payments on past due accounts and account credits 
-Meet productivity standards and build customer loyalty on every call 
Rewarded for exceeding expectations with National Call Quality scores 2013, 2014 and 2015.






Receptionist


Masters Wholesale Distribution 
-

 
Lakeland, FL


-

June 2010 to December 2012


-Create accounts for new vendors, send invoices, email correspondence and faxes for all departments. 
-Handle payments as well as collections on past due accounts 
-Perform any clerical duties necessary to efficiently support all departments. 
Employee of the Month- February 2011 to June 2011









EDUCATION







Lake Gibson High School 
-

 
Lakeland, FL


1999 to 2002









SKILLS






10+ years of experience in : building relationships and establishing customer loyalty, MS Office, 5+ years in customer service/call center environment




 

  • ID#: 128703
  • Location: Zephyrhills, FL , 33543

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