Wesley Chapel, FL 33543
Kellykells3030@gmail.com - (813) 385-8124
I would like to obtain a challenging position where I can contribute my years of experience as an enthusiastic and highly motivated team player.
Authorized to work in the US for any employer
Financial Care Representative
January 2013 to January 2016
-Answer financial service inbound calls in fast paced high volume call center
-Resolve billing disputes any financial service questions
-Using active listening and probing questions, establish or evaluate and modify payment arrangements
-Collect payments on past due accounts and account credits
-Meet productivity standards and build customer loyalty on every call
Rewarded for exceeding expectations with National Call Quality scores 2013, 2014 and 2015.
June 2010 to December 2012
-Create accounts for new vendors, send invoices, email correspondence and faxes for all departments.
-Handle payments as well as collections on past due accounts
-Perform any clerical duties necessary to efficiently support all departments.
Employee of the Month- February 2011 to June 2011
1999 to 2002