Elizabeth Cavada

ELIZABETH CAVADA

1637 Maximilian Dr. Wesley Chapel, 33543   

(813) 638-3611

  ecavada@gmx.com

 

EDUCATION

University of Phoenix                                                                                                  Tampa, FL                                         Bachelor in Business Finance                                                                                                 February, 2012 -Present

 

Braddock Sr. High School                                                                                           Miami, FL         High School Diploma                                                                                                             August, 1998- June, 2002                 

 EXPERIENCE

             Coca-Cola Refreshment                                                                                              Tampa, FL

Inside Sales (ISS)                                                                                                 November, 2015- Present

â—        Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.  

â—        Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer’s beverage business.

â—        Successfully sell Coca-Cola Refreshments (CCR) products to established customers through multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability.

â—        Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders. 

â—         Ensure new/revised processes are understood and immediately applied to customer interactions via CCR tools/resources.

â—        Access multiple system applications simultaneously to effectively provide sales and service to customers.

 

Health Care Insurance Innovation                                                                            Tampa, FL                     Health Care Finance Representative                                                                             March, 2013 -November, 2015  

â—        Processed monthly premium payments via inbound calls, email, and fax.

â—        Assisted customers with issues regarding various short-term policies: life insurance, hospital insurance, dental insurance, and accidental insurance.

â—        Oversees and Manages training for new bilingual hires

â—        Evaluated charge back requests and took appropriate procedures

â—        Assisted customers in selecting the most appropriate medical coverage for their individual needs

â—        Responsible for creating new member benefit packages

 

Stream                                                                                                                           Tampa, FL                                                                           

Customer Service Representative                                                                                    October, 2006-Febuary, 2007

â—        Educate Homeowners on how to find, understand, and explain their Internet connection.

â—        Provided solutions for customers with their Internet connection using dial-up.

â—        Promoted AOL service by up-selling their Internet connectivity to a more efficient high speed connectivity

â—        Provided technical assistance when needed

â—        Assisted customers through the process of domain name registration

â—        Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships.

 

WDW Disney Call Center                                                                                          Tampa, FL                                                   Restaurant Reservation Coordinator                                                                                        July, 2004 - April, 2005

â—        Processed reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

â—        Answered in average of 75 calls daily.

â—        Assisted guests with dining reservations to more than 100 restaurants.

â—       Provided exceptional customer service experience and up-soled to a magical dining experience.

â—        Served as main coordinator weekends and holidays of company calendar.

 

              SKILLS

â—        3+ years of call center/ customer service experience  

â—        Fluent in (English & Spanish)

â—        Proficient with Microsoft Word, Power Point, and Excel

â—        Ability to type 65+ words per minute

â—        Possess extensive knowledge of HIPPA compliance and procedures

â—        Reliable, Excellent attendance record, very flexible schedule.

â—        Attention to detail; Ensures tasks are completed in an accurately and timely manner, with emphasis on quality.

â—        Require little supervision, very outgoing, eager to engage customers and fulfill their needs 



ACHIEVEMENTS

â—        Established mentor-ship for new hires in the billing department.

â—        Received “Best Customer Service” award, and exceptional Customer Experience certificate.

â—        Completed basic/ intermediate Microsoft Excel course.

â—        Created an effective and comprehensive spreadsheet in order to facilitate the training for the new hires. This accomplishment was recognized by the company and implemented in their standards policies book.

 

 

 

 

 

 

  • ID#: 94561
  • Location: Zephyrhills, FL , 33543

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