Health Insurance Specialist
Responsible for the coordination and processing of all patient referrals for specialty services. Followed protocols for proper authorization and processing of all referrals for all payers
Super User of Soarian, Trace/Pix Cert programs and BCBS Empire plan for department
Developed and updated Insurance Resource Spreadsheet for training and continuous departmental use
Conducted classroom training of 20 plus employees, new and existing
Create a metrics for following trends, implementing new procedures to improve quality and productivity, complete reports, and ensure patient satisfaction.